Privacy Policy

This website is owned and operated by Horizon Family Solutions (“HFS” – “We”).

We know you value your privacy. This Privacy Policy governs information we receive from you or about you and explains how we may collect, use, and in some instances share this information.

Information we collect and how we use it

In order to provide and enhance our website and services, we may collect the following types of information:

Information you provide 

HFS collects personal information that users provide through optional, voluntary submissions, such as email and online contact forms. Personal information means any information that may be used to identify an individual, including, yet not limited to, your name and email address.

The types and amount of personal information we collect may vary, depending on what information you choose to provide.

Some of the ways in which we use this information are to 1) provide you with content relevant to you, 2) offer personalized features, 3) tailor your user experience, 4) validate your identity, and 5) prevent fraud.

Any improper collection or misuse of information is a violation of our Terms of Service and should be reported to dore@dorefrances.com.

Information on Usage 

We track the usage of our website and our services on other websites to improve the services we offer to our users. For example, we collect user traffic patterns to help improve site flow and usability. We may use anonymous and demographic/audience Internet usage data to define various users types and customize the experience for those user types.

Cookies 

We use Google Analytics. Most browsers are initially set up to accept cookies, however, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Use of aggregate information 

We may use your personal information without identifying you as an individual.

This type of information is generally collected and analyzed for all users of our website to determine the overall, aggregate trends of and statistics about our users, not for the behaviors of individual users.

For example, we may aggregate demographic data to help us improve and market the services we offer to users. This non-personal information is used to help us improve this website and services.

User communications 

When you send email or other communication to us through our site, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

Children

We do not knowingly request or collect personal information from anyone under the age of 13. Out website and its services are not intended for or designed to be used by anyone under 13 years of age. When you use our service, you represent that you are 13 years of age or older. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Transfer and Information Sharing Policy

We may provide information we receive from you to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf, facilitating our business, and for any other purposes identified above. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We may share personal information about site users with third parties when doing so is 1) appropriate to carry out a user’s request, 2) reasonably necessary to offer the service, 3) reasonably believed to be legally required, or 4) is in HFS’s interest to protect its property or other legal rights or the rights or property of others.

Links

HFS’s website or its services on other websites may contain links to non-HFS websites. We are not responsible for the privacy practices of other websites.

We encourage our users to be aware when they leave our site to review the privacy terms of other websites that collect personal information.

International Visitors and Customers

This website is hosted in the United States. When you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to:

  • The use of your personal data for the uses identified above in accordance with this Privacy Policy; and
  • The transfer of your personal data to the United States as indicated above.

Security

We use standard practices including secure server layer software (SSL) and firewalls to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. We are not responsible for the circumvention of any privacy settings or security measures associated with our website or our services offered on other websites. No data transmissions over the Internet can be guaranteed to be 100% secure.

Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.

Should HFS learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website and HFS’s services on other websites. We may post a notice on our website should a security breach occur, the viewing of which requires a web browser. In these circumstances, we may also send an email to you at the email address you have provided to us.

Depending on where you live, you may have a legal right to receive notice of a security breach in writing. Changes and Updates

We may occasionally update this Privacy Policy. When we do, we will also revise the “Effective Date” on the Privacy Policy.

Non-material changes will take effect immediately.

For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to notify you when implementing the change. Material changes take effect within 30 days of being posted to the Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.

Your use of HFS’s website and services, as well as your continued use thereof following the posting of changes to the terms, constitutes your agreement to this Privacy Policy and any updates.

Terms of use

Your use of Horizon Family Solutions website and services, and any disputes arising therefrom, is subject to this Privacy Policy as well as our Terms of Use and use all dispute resolution provisions including arbitration, limitation on damages, and choice of law.

Contacting HFS

When you have any questions about this Privacy Policy, please email us at Dore@dorefrances.com. You may also contact us by mail at:

4450 Arapahoe Avenue | Suite 100
Boulder, Colorado 80303

Should you have a privacy concern regarding the use of data you have provided to HFS, please write to: Dore@dorefrances.com. In the event that we are still unable to resolve your concerns, HFS is committed to cooperating to achieve a proper resolution of your privacy concerns.

Effective Date: January 1, 2018